Archive | AutoKnerd CX Developmemt

AUTOKNERD DISPATCH: YOU’RE ALREADY LOSING THE DEAL

Apr 9, 2026

AUTOKNERD DISPATCH: YOU’RE ALREADY LOSING THE DEAL

Why the Deal Dies Before You Even Say Hello

The $50,000 Wake-Up Call

Apr 1, 2026

The $50,000 Wake-Up Call

The Fee Game Is Over. Now What?

EP77: The needs assessment is the close

Feb 26, 2026

EP77: The needs assessment is the close

Close happens in needs assessment, not in the finance office.

EP76: Customers Don’t Hate Dealerships. They Hate This.

Feb 19, 2026

EP76: Customers Don’t Hate Dealerships. They Hate This.

For years we accidentally built environments that amplified this.

EP75: Predictability Beats Price

Feb 12, 2026

EP75: Predictability Beats Price

Why Customers Fight the Process, Not the Number

EP73: The Neuroscience of Trust in Car Sales

Jan 22, 2026

EP73: The Neuroscience of Trust in Car Sales

Friction is the enemy

EP72: See It From Their Side

Jan 15, 2026

EP72: See It From Their Side

: Why Buying a Car Feels So Stressful

EP71: Training Isn't Working

Jan 8, 2026

EP71: Training Isn't Working

The System Problem Nobody Fixes